About Us
Delivering excellence since 1995
Welcome to My Printing Room
– a MyGroupSolutions company
We are a trusted Toshiba Partner and Ricoh Core Partner bringing our customers full print management hardware and software solutions throughout the UK.
For you, our access to Toshiba and Ricoh (market leaders in print/photocopier technology) means we are the helping hand from an established and trusted local supplier bringing the latest print innovation from these market leaders directly to your business.
Customer service is very important so the support for our devices comes directly from the manufacturer with access to nation-wide support teams dedicated and highly-skilled engineers ready to assist you with breakdowns and service calls.
Mission statement
Since 1995, we have built a reputation for quality and outstanding customer service provided by a friendly hardworking team that we are fiercely proud of, and have worked with for many years. Our aim remains to be ‘the best company’ you will ever work with and we believe that the Toshiba and Ricoh range that we offer is the best equipment in the marketplace. It is our mission to provide this to you alongside clear and transparent pricing along with great account management both at point of sale and on an ongoing basis.
Our story25 years of excellence
MyGroupSolutions was created in our 25th Anniversary year to incorporate all of our products and services under one umbrella; operating under the same ethos of knowledge, quality products and the best support. We have within our team a wealth of industry experience and offer skilled account management both at point of sale and on an ongoing basis, throughout the Group.
My Mailing Room is home to all things mailing and was formed in 1995 solely supplying franking machines as one of Francotyp-Postalia’s original UK dealers. This longstanding relationship with FP has grown and My Mailing Room have been their top dealer since 2015.
Over the years more products and services have been added and we now offer a complete mailing range supported by industry experienced Account Managers.
Our depth of knowledge and close partnership with the leading mailing manufacturers ensures the best equipment and prices whilst also getting outstanding support.
My Printing Room is the printing arm of our group. My Printing Room grew and expanded into bigger premises in Greenhithe, Kent in 2013. Since then My Printing Room has become a trusted Toshiba Partner and Ricoh Core Partner bringing our customers full print management hardware and software solutions all across the UK.
For our customers, our access to Toshiba and Ricoh (who are market leaders in print/photocopier technology) means My Printing Room are the helping hand from an established and trusted local supplier bringing the latest print innovations from these market leaders directly to your business.
My Group Security supply and support the latest technology security products including x-ray postal scanners, handheld and walkthrough metal detection and trace detectors. These devices will protect your organisation's staff, premises and events from threats in letters, packages, bags or concealed on persons.
Originally started as mailroom security specialists our highly trained team now offer professional advice, equipment and ongoing support for any organisation concerned about safety and security.
In addition to the security products our team also offers onsite Threat Assessments and advanced training courses.
Meet the team
Managing Director
Steve Rogers started the company in 1995 having previously graduated from London University and spending 6 years working for Pitney Bowes. His philosophy is that you want to inspire people and customers to want to work with you and treat them well enough that they want to stay with you. Outside of work he foolishly continues to play football and as a paid-up member of the Barmy Army has watched England play cricket round the world for the last 30 years.
Print Management Consultant
Deanna or ‘Dee’ originally joined straight from school as an office junior and knows the workings of every department inside out. In 2015 she moved into our printing team and is a fountain of all knowledge. Always bright and positive combined with an amazing energy; Deanna is the consummate professional and can be depended on for outstanding customer service. She is mother to 2 adorable daughters, goes to the gym most days and still somehow appears to find the time to go out most nights. Also carries the highly responsible title of office social secretary.
Service Engineer
Mark is the friendly face of My Group Solutions and a absolute superstar. MTV (Mark ‘the van’) heads up our service team in the print division. Master of all trades Mark is involved in despatch, set up, networking, delivery, installation and follow ups before presumably he has a little lie down. Not keen on the theory that if he is too busy he should work faster. Outside of work has some curious hobbies- the ones he will tell us about include writing history books on the local area and is an enthusiastic supporter of the Kent Morris dancers (beer, beards, bells and dressing up).
Print Consultant
Claire joined our print team in 2020 just before Covid struck so a very unusual start to her career. Originally in our customer experience team Claire then took maternity leave for her second daughter and came back in 2023 in our sales team. Super energetic she squeezes exercise in between her family and work commitments by getting up at 4.30 every morning. An ex-footballer, Claire is also an excellent singer having won a talent show with her rendition of S club 7’s hit ‘Reach for the sky’s’. Music’s loss is our gain..
Operations
Every company should have a Tim – joined originally on work experience in 1998 and has done just about every job in the company. Now Operations Director he is in charge of most things including website, marketing, CRM, IT and overseeing both our service and wonderful customer experience teams. First in the office and last out at night he knows the answer to just about everything. Apparently, we are led to believe he goes home occasionally to his wife and two lovely children (who are hopefully scheduled to join the company around 2030!).
Accounts
Marie Davenport originally joined us as maternity cover for Carly but loved us so much that she insisted on staying. Jack of all trades and master of them all Marie combines her accounts work with heading up our service, holidays, sickness, health and safety and most contentious of all heating monitor! She appears now to have moved onto recruitment having persuaded her daughter to join us. Outside of work Marie can usually be found either running or drinking wine and having entered the Bordeaux marathon is hoping to combine the two together.
Customer Experience
Daughter of Marie and part of our family and friends recruitment policy (it’s nothing to do with saving on agency fees!) who joined our customer experience team in September 2019 fresh from school. A marvellous edition Amber is incredibly conscientious and professional and adding new skills every day. She also takes huge pride in the office and when not cleaning it is harassing everyone else about their tidiness. Our mergers team are trying to persuade her to get together with Tom so if nothing else she can explain to him what a hoover is. Outside of work Amber can probably be found in the tanning salon or nail salon and is being earmarked for hair and make up for future nights out (and that’s just the boys).
Customer Experience
The life and soul of the office working in our Customer Experience department and heads up our order processing. As she likes to remind us without her there would be no customers! Dislikes people who spell her name wrong but other than that has a heart of gold and is naturally one of the funniest people you could ever meet. Still working on her fancy dress outfit for the office calypso party having decided it means that she has to dress as an ice cream.
Customer Experience
Katie joined on a temporary contract initially to install our new ERP system (Wyatt) Katie has since proved to be an inspired acquisition in our fast-growing customer experience team. Loves nothing better than a really good process and procedure so keeps us all organised. Katie’s other role is Executive Assistant to Cece and Pablo. Pablo thinks she does a great job but Cece in her last review pointed out that a little bit more attention and a few more treats wouldn’t go amiss. Outside of work is at her happiest sleeping or drinking sparkly bubbles and is currently working on a way to do them both simultaneously.
Accounts
Pippa works in our accounts team so clearly a very good person to get on the right side of if we owe you money. Pippa is currently studying for her AAT exams as well as becoming an expert in Microsoft accounts. She is equally knowledgeable about the availability and duration of free car parking spaces around the office. Without a doubt her main hobby is Arsenal FC and as well as following them home and away is encyclopaedic in all things related to The Gunners.
Office Dog
The youngest and most enthusiastic member of the team. Pabs loves going to work, loves being at work, loves everyone and in fact thinks life is fantastic, However, he remains slightly perturbed that nobody else seems at all alarmed when the postman comes in and steals letters and packages from our office. Helps out with the office shredding as well when deprived of his chews.
